Heart of Texas Health and Human Services and Rural Transportation

Heart of Texas Health and Human Services and Rural Transportation


Counseling and Mental Health ResoucesSenior Resources and Services

About Us

The MISSION of the Health and Human Services Division is a commitment to improving the quality of life for those whom the Health and Human Services Division serves that are in greatest need by:

Providing advocacy, assistance, and access to appropriate services.
Developing a comprehensive continuum of care; and
Empowering those in greatest need, regardless of location, income, national origin, religion, or disability.

211 Texas

Heart of Texas 211 is a “free” social service help line answered by trained specialists who assist callers with their social service needs and refer them to the service providers or agencies that can best assist them. The help line is answered 24 hours a day, 7 days a week by Information-Referral Specialists. Multi-lingual language assistance (Language Line) is available, if needed, for any caller speaking a foreign language.

Our 211 staff provides assistance and information to callers concerning food, clothing, shelter, utility bill payment assistance, medical assistance, affordable childcare, eldercare, disaster relief, etc.

Individuals in need simply call “211” on their telephone from anywhere in the State of Texas and the call is routed to the nearest available Area Information Centers (AIC) where the call is answered. There is no charge or fee for calling 211.

Texas Information and Referral Network (TIRN) fills a substantial role in the Texas Homeland Security Strategic Plan and is part of a national initiative to provide information about health and human services to all callers.